Refund Policy

60 Day Money Back Guarantee

Our Guarantee

Roamzy Connect offers a 60 Day Money Back Guarantee on eligible eSIM purchases.

If your eSIM has not been activated, installed, or used, you may request a refund within 60 days of purchase.

Eligible Refund Conditions

Refunds may be approved where:

• The eSIM has not been activated
• No data usage has occurred
• The QR code has not been installed or redeemed
• The request is made within 60 days of purchase

Non-Refundable Situations

Refunds will not be provided where:

• The eSIM has been activated
• Data usage has been detected
• The eSIM has been installed on a device
• The customer purchased the wrong plan or incompatible device
• The customer changes travel plans after activation
• Network coverage varies in certain regions

Verification

Roamzy Connect reserves the right to verify activation status, installation status, ICCID records, and usage records before approving a refund.

Chargebacks

Customers agree to contact Roamzy Connect support before initiating chargebacks or payment disputes.

Fraudulent or misleading chargeback claims after successful delivery or activation may result in service suspension and supporting evidence being provided to payment processors.

Refund Processing

Approved refunds are generally processed back to the original payment method within 5–10 business days.

Contact

Roamzy Connect
Email: support@roamzyconnect.com